Terms and
Conditions

1. The contracting parties

This document sets out the terms and conditions governing the contractual relationship between:

• Service Provider: Nexium Web, with registered office at Strada Răscoala 1907 11, Sector 2, Bucharest, 022861, Romania. Email: office@nexium.ro, phone: +40 730 065 832 (hereinafter "Nexium")
• Client: any natural or legal person who accesses the nexium.ro website, requests a quote or purchases Nexium's services (hereinafter "the Client")

By accessing the website, requesting a quote or placing an order, the Client fully accepts these Terms and Conditions.

2. The services offered

Nexium Web offers professional web development and digital marketing services for businesses in Romania and Europe, including but not limited to:

• Creation and development of custom WordPress websites
• Development of WooCommerce online stores
• Custom WordPress solutions — plugins, API integrations, automations
• Technical SEO optimization and SEO audit
• WordPress maintenance and support
• Speed and Core Web Vitals optimization
• Email marketing setup (Mailchimp, Klaviyo)
• WordPress migration
• WordPress security and malware removal

The exact specifications of each service are detailed in the individual quote sent to the Client before the project begins.

3. The ordering and quoting process

3.1 The quote request

The Client may request a quote through the contact form on the nexium.ro website, by email at office@nexium.ro or by phone at +40 730 065 832. Nexium will send a detailed quote within 48 business hours of receiving the request.

3.2 Acceptance of the quote

The quote becomes binding through the Client's written confirmation that they accept the proposed terms (email, message) or through payment of the advance specified in the quote. Nexium reserves the right to modify or withdraw a quote before formal acceptance.

3.3 The guaranteed fixed price

Once the quote is accepted, the price is fixed and guaranteed. No additional costs are charged beyond the agreed amount, except where the Client requests significant changes to the initially agreed specifications, in which case a separate additional quote will be issued and approved by the Client before implementation.

4. Payment and invoicing

4.1 Payment structure

Projects are usually invoiced as follows:

• 50% advance — on acceptance of the quote and before work begins
• Remaining 50% — on completion of the project, before access to the production environment is handed over

The exact structure may vary depending on the type and complexity of the project and will be specified in the individual quote.

4.2 Payment methods

Payment can be made by bank transfer, bank card or other methods agreed by both parties. The tax invoice is issued in accordance with Romanian legislation in force.

4.3 Late payments

If amounts due are not paid within the agreed period, Nexium reserves the right to suspend access to the website or to interrupt the provision of services until the situation is settled. Nexium shall not be liable for any damage caused by this suspension.

4.4 Refunds

The advance paid is non-refundable if the Client withdraws from the project after work has begun, except where Nexium fails to comply with the specifications agreed in the quote.

5. Delivery deadlines

Delivery deadlines are specified in the individual quote and represent a commitment by Nexium to the Client. Nexium makes every effort to meet the agreed deadlines.

Deadlines may be affected by:

• Delays by the Client in providing content, materials or feedback
• Significant changes to the specifications requested by the Client during the project
• External factors beyond Nexium's control (force majeure)

If a deadline is exceeded through Nexium's sole fault, the Client will be promptly notified and a new deadline agreed by both parties will be set.

6. The Client's obligations

For the smooth running of the project, the Client undertakes to:

• Provide all necessary materials (texts, images, logo, account access) within the agreed deadlines
• Give clear and timely feedback on Nexium's requests
• Notify Nexium in writing of any change to the specifications
• Pay the amounts owed on the due dates
• Ensure that they hold the rights to the materials provided (texts, images, logo, etc.)
• Provide accurate and complete information about their business

7. Nexium's obligations

Nexium Web undertakes to:

• Provide the agreed services to the professional standards specified in the quote
• Meet the agreed delivery deadlines
• Promptly communicate any problem or delay that arises
• Keep the information provided by the Client confidential
• Provide free support for 1 month (30 days) after launch for problems caused by Nexium's execution
• Not subcontract the work without the Client's prior consent

8. Intellectual property rights

8.1 The Client's rights

After full payment of the price, the Client becomes the owner of:

• The custom design created specifically for their project
• The custom code developed specifically for their project
• The website content provided or created on the Client's behalf

8.2 Nexium's rights

Nexium retains the right to:

• Use the completed project in its portfolio (website, social media, marketing materials), unless the Client explicitly requests confidentiality
• Reuse generic components, standard functionality and non-specific code that does not constitute the Client's intellectual property

8.3 Third-party software

Projects may include licensed third-party software (WordPress, plugins, themes). Licenses for these products are separate and are the Client's responsibility after delivery, unless otherwise specified in the quote.

8.4 Responsibility for content

The Client warrants that they hold the rights to all materials provided (texts, images, logo, videos). Nexium shall not be liable for any infringement of intellectual property rights caused by materials provided by the Client.

9. Warranty and post-launch support

9.1 The warranty period

Every delivered project benefits from 1 month (30 days) of free post-launch support. During this period, Nexium fixes free of charge any problem caused by the execution of the project.

9.2 What the warranty covers

• Bugs and technical errors caused by Nexium's code
• Functionality problems that do not match the agreed specifications
• Display errors on the browsers and devices tested

9.3 What the warranty does not cover

• Problems caused by changes made by the Client or third parties
• Problems caused by WordPress/plugin updates made without Nexium's consent
• Problems caused by hosting or external infrastructure
• New features or changes to the initial specifications
• Problems caused by content provided by the Client

9.4 Extended support

After the warranty period expires, the Client may opt for a monthly maintenance package or may request individual support at the agreed hourly rate.

10. Confidentiality

Both parties undertake to keep confidential the information exchanged during the collaboration, including project details, prices, strategies and technical information, and not to disclose it to third parties without the prior written consent of the other party.

This obligation remains in force for a period of 2 years after the end of the collaboration.

The processing of personal data is governed by Nexium Web's Privacy Policy , which is GDPR-compliant.

11. Limitation of liability

Nexium Web is not liable for:

• Indirect or incidental losses, or loss of profit, of the Client
• Problems caused by third-party providers (hosting, domain, external services)
• Data loss caused by external factors (cyberattacks, hardware failures)
• Service interruptions caused by force majeure
• Specific business results (traffic, conversions, sales) — these depend on multiple independent factors

Nexium's total liability to the Client shall not exceed the amount actually paid by the Client for the service in question.

12. Force majeure

Neither party is liable for the non-performance of contractual obligations caused by force majeure events — unforeseeable events beyond the parties' control that make performance of the obligations impossible (natural disasters, pandemics, armed conflicts, government decisions, etc.).

The affected party is obliged to notify the other party within 5 business days of the occurrence of the event and to make efforts to limit its effects.

13. Changes to the terms

Nexium Web reserves the right to modify these Terms and Conditions at any time. The updated version will be published on this page with the date of the change.

Continued use of the website or services after the changes are published constitutes acceptance of the new terms. For ongoing projects, the applicable terms are those in force at the time the quote was accepted.

14. Governing law and dispute resolution

This contract is governed by the Romanian law in force, regardless of the language in which these terms are presented.

Any dispute arising in connection with the performance of this contract will be resolved first amicably, through direct negotiation between the parties, within 30 days of the dispute arising.

If amicable resolution fails, the dispute will be submitted for resolution to the competent courts of Bucharest, Romania.

15. Questions and contact

For any question regarding these Terms and Conditions, you can contact us:

• Email: office@nexium.ro
• Phone: +40 730 065 832
• Address: Strada Răscoala 1907 11, Sector 2, Bucharest, Romania
• Hours: Monday — Friday, 09:00 — 18:00

Frequently asked questions about Nexium's terms